Shipping policy
Shipping Policy
Last Updated: June 2026
Welcome to SmartBazzar. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
Order Processing
- Orders are processed within 24–48 business hours after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, sales, or high-demand periods, processing times may be extended.
Delivery Coverage
SmartBazzar currently delivers to most locations across India through trusted courier partners.
In case your area is not serviceable, we will notify you and provide a refund if payment has already been made.
Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 Business Days |
| Tier 2 & Tier 3 Cities | 5–8 Business Days |
| Remote Areas | 7–12 Business Days |
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
Shipping Charges
- Free shipping may be available on selected products and promotional offers.
- Any applicable shipping charges will be displayed during checkout before order confirmation.
Cash on Delivery (COD)
- Cash on Delivery is available on eligible products and serviceable pin codes.
- SmartBazzar reserves the right to limit or deny COD service for certain locations or orders.
Order Tracking
After your order is shipped, tracking details will be sent via email, SMS, or WhatsApp (where applicable).
You can use the tracking information to monitor your shipment's progress.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
SmartBazzar is not responsible for delays or failed deliveries caused by incorrect addresses, incomplete information, or unavailable recipients.
Damaged, Lost, or Missing Items
If you receive a damaged package or find any items missing:
- Contact our support team within 48 hours of delivery.
- Share clear photographs of the package and product.
- Our team will investigate and provide a suitable resolution.
Delivery Delays
SmartBazzar shall not be held responsible for delays caused by:
- Natural disasters
- Extreme weather conditions
- Government restrictions
- Transportation disruptions
- Public holidays
- Courier partner issues
Contact Us
For shipping-related questions, please contact us:
Store Name: SmartBazzar
Email: support@smartbazzar.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST